Back to the pits
Sometimes a car needs to come back to the pits. Returns, refunds and replacements all run through the partner store where you ordered.
| Problem | Try first | Then |
|---|---|---|
| Car does not move | Check the switch under the car, fresh batteries in car and remote, and wake it from sleep mode with the button on the car. | Still dead: open your order at the partner store and choose return or replacement. |
| Remote does not pair | Turn the car on first, then the remote; keep them close for a few seconds. | Still no link: request a replacement from your order page. |
| Something is broken in the box | Take a photo of the part and the packaging. | Start a return from the order page at the partner store. |
| Wrong colour or model | Compare the box with the listing you ordered. | Use the store's return option for an exchange or refund. |
| Gesture car with 1-year cover | Some gesture models include a full-set replacement within a year for product issues. | Request it through the partner store's order page; mention the warranty. |
We cannot see or change orders, but if you are unsure which option fits, write to [email protected] and we will tell you what we know about the car.